Good news for EPF account holders

The Employees Provident Fund Organization (EPFO) has started the WhatsApp helpline service for quick resolution of the complaints of its shareholders.

Good news for EPF account holders. The Employees Provident Fund Organization (EPFO) has started the WhatsApp helpline service for quick resolution of the complaints of its shareholders.

"EPFO has introduced a WhatsApp-based helpline-cum-grievance redressal system to make the lives of its members more accessible," the ministry said in a statement. The move is aimed at ensuring smooth and uninterrupted delivery of services to stakeholders during the Kovid-19 epidemic. "

Helpline services started in 138 regional offices

Through this initiative, PF shareholders can interact directly with the regional offices of EPFO ​​at the individual level. Now WhatsApp helpline services have been started in all 138 regional offices of EPFO. Any related party where they have PF account can register any type of complaint regarding the services related to EPFO, through WhatsApp message on the helpline number of the concerned Regional Office.

WhatsApp helpline number of all the regional offices is available on the official website of EPFO. The purpose of this EPFO ​​helpline is to make the stakeholders self-sufficient by adopting digital initiatives and eliminating their dependence on middlemen. To ensure prompt resolution of complaints and to answer the questions asked on WhatsApp, a separate team of experts has been formed in each regional office.

Popular with start

This helpline has become very popular with the introduction. So far, EPFO ​​has resolved more than 1,64,040 complaints and questions through WhatsApp. There has been a 30 percent decrease in complaints / queries on social media mediums like Facebook / Twitter after the WhatsApp helpline number has been released and 16 percent reduction has been reported on EPFIGMS portal (EPFO's online complaint resolution portal).

• Commenting on the development Krishna Gopal Varshney, Founder & CEO of Myitronline Global Services Private Limited at Delhi, व्हाट्सएप हेल्पलाइन सेवा शुरू करने वाला ईपीएफओ एक बहुत ही आवश्यक कदम है क्योंकि यह ईपीएफओ सदस्यों के लिए एक मजबूत और तेज सेवा वितरण तंत्र बनाएगा। वास्तव में, एक बड़ी चुनौती जो इसे संबोधित करेगी वह है शिकायत निवारण का समय जो पहले 5 से 7 दिनों के करीब लेता था। कुल मिलाकर 138 ईपीएफओ कार्यालयों में अब यह सुविधा होगी जो उन्हें सेवा सदस्यों की अधिक कुशलता से मदद करेगी। अब ईपीएफओ के सदस्यों के लिए, विशेषकर पीएफ निकासी, ब्याज भुगतान, वार्षिक विवरण इत्यादि पर उनके प्रश्नों के जवाब प्राप्त करना जल्दी और अधिक कुशल होगा। कुल मिलाकर यह कदम पारिस्थितिकी तंत्र को डिजिटल बनाने और उपयोगकर्ताओं को अधिक आत्मनिर्भर बनाने की दृष्टि के साथ है।