Myitronline Privacy Policy

1. Who We Are

Hello there and welcome to our Privacy Notice! This Notice applies to Myitronline, India’s largest and most trusted website that offers online preparation and filing of individual Income Tax Returns (ITR) or Legal Service. Established in 2011, Myitronline is based out of New Delhi. Since then, it has grown to build the largest customer base in this market segment. We work with business owners throughout their companies’ life cycles, helping them in legal and regulatory requirements and to overcome the obstacles blocking effective compliance.

This Privacy Notice applies to personal data collected by Myitronline through the Myitronline.com website, myitronline.com website, and other websites which we operate and where we post a direct link to this Privacy Notice. This Notice does not cover handling of your personal data as an employee or applicant, nor does it cover information collected by third-party sites.

2. Privacy of Customer Data

• a) This document is an electronic record under the Information Technology Act, 2000. It is computer-generated and requires no physical or digital signatures.
• b) This document is published in accordance with Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011.
• c) The domain www.myitronline.com is owned and operated by Myitronline Global Services Private Limited, registered at 301, 3rd Floor Plot No. 51, Hasanpur, IP Extension, Patparganj, Delhi - 110092.
• d) In this Policy, ‘You’ & ‘User’ refer to any person using our services. ‘We’, ‘Us’ & ‘Our’ refer to the Website and/or the Company.
• e) Section headings are for organizational purposes only and hold no legal or contractual value.
• f) Your use of the Website is governed by this Policy and our Terms of Use. By using our services, you accept these terms.
• g) This Policy and our Terms constitute a legally binding agreement between you and the Company.
• h) We reserve the right to amend this Policy at any time. Your continued use of the Website signifies your acceptance of any changes.

3. Personal and Other Information Collection

We collect the following types of information to provide and improve our services:

• Identifiers: Your full name, address, email, phone number, and IP address.
• Account Payment Information: Credit/debit card numbers, signature, and bank wire transfer details.
• Commercial Information: Records of products or services you have purchased or considered.
• Internet Activity: Your browsing and search history, and interaction with our websites.
• Metadata: Information about communications delivered via our platform like source, destination, and duration.
• Geolocation Data: Location information for specific services like emergency services.
• Cookies and Other Technologies: As detailed in our cookie policy below.
• Sensory Data: Recordings of your interactions with our sales and customer support teams for quality assurance.

4. Information Use

We use your information to operate, improve, and deliver our products and services. Specifically:

• We do not sell or rent your personal or tax return information to anyone.
• We do not share your information with anyone outside of Myitronline for their promotional or marketing use.
• We may use service companies on our behalf, but they are not allowed to use your information for their own purposes.
• We use your information to manage your account, contact you, and provide a customized experience.
• We use your tax information solely to prepare and file your return and provide related services.
• We may access or disclose your information if required by law, such as in response to a court order or subpoena.

5. Alteration in our Privacy Policy

• We reserve the full right to make any changes to our privacy policy without prior notice.
• Any changes made will be posted on this page immediately.
• It is your responsibility to review our policies before choosing any of our services.

6. Cookies

To enhance your experience, our web pages use "cookies". Cookies are text files we place in your computer’s browser to store your preferences. They do not tell us your email address or other personal information unless you choose to provide it.

• a) We use cookies to analyze web page flow, measure promotional effectiveness, and promote trust and safety. You are free to decline our cookies if your browser permits, though doing so may interfere with your use of some of our site's features.
• b) You may encounter cookies from third parties on certain pages of the websites that we do not control. We are not responsible for cookies placed by third parties.

7. Do Not Track Disclosure

Do Not Track (DNT) is a privacy preference that users can set in their web browsers. At this time, we do not respond to DNT browser settings or signals. For more information about DNT, visit www.allaboutdnt.org.

8. How long we retain your personal data

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for satisfying any legal, regulatory, or reporting requirements. After the applicable retention periods expire, your personal data will be deleted or anonymized.

9. How we protect your personal data

Myitronline takes precautions including administrative, technical, and physical measures to help safeguard against loss, alteration, and unauthorized access to the personal data we process. However, no provider can guarantee absolute security. You are responsible for protecting your account password and limiting access to your devices. If you believe your password has been compromised, please notify us immediately at privacy@myitronline.com.

10. Linked Websites

Our websites may contain hyperlinks to other websites ("third-party sites"). We are not responsible for the privacy practices of any third-party sites. We encourage you to read the privacy notice of each site you visit to understand how your information is used and protected.

11. Children's Privacy

Our websites, products, and services are not directed to children (under 13 in the U.S. or 16 in the EEA), and we do not knowingly collect personal data directly from children. If you believe a child has disclosed personal data to us, please contact us.

12. How to Contact Us

If you have questions or concerns about this Privacy Notice, please contact our privacy team at privacy@myitronline.com.

To contact us in writing:

Myitronline Global Services Private Limited.
Attn: Legal – Privacy
Office No. 301 - 3rd Floor Plot No. 51 HASANPUR, IP Ext, Patparganj, Delhi, 110092 INDIA

Grievance Officer

In accordance with the Information Technology Act 2000, the name and contact details of the Grievance Officer are provided below:
Krishna Gopal Varshney
support@myitronline.com